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Our satisfaction guarantee

Beyond your statutory rights, we want to raise the bar. If you are not entirely pleased with your purchased wines, please let us know as soon as possible, within a reasonable period of time since the date of purchase, and we will try our best to help you find a satisfactory solution. Please telephone us on 0208 1233359 or write to customers@bodegasoul.co.uk

Our aim is to offer UK wine enthusiasts a world class online service for purchasing quality Spanish wines. Above our passion for wine, shared with virtually all wine shops and wineries is our intention to provide a customer experience of the best quality, based on the concepts of honesty, transparency and simplicity.

In the infrequent case of a corked or otherwise faulty wine, please write to us without delay so that we can organise return and replacement. In this case return costs will be covered by us.

Regarding your statutory rights we would like to remind you that according to UK law, you are entitled to desist and cancel your purchase contract at your entire discretion over the 14 calendar days starting from the date you receive dispatch confirmation. To do so and receive a refund you only need to notify us in writing of your desire to cancel our contract. The cancellation is effective from date you send your notification. Once you've cancelled an order you then have a further 14 days to send the wines back to us. You will receive a total refund for the amount of purchased goods and delivery charges paid on top by you. The refund will be made effective on the debit or credit card used for payment.

We are happy only if you are happy