This Privacy Policy explains how Fortunica Casino, operated by Winstar N.V., collects, uses, stores, and protects your personal data when you use the Fortunica site or create a player account. By registering, you consent to the data practices described here.
Data We Collect
Fortunica Casino collects personal data in three main ways: directly from you during registration and gameplay, automatically through technical systems, and from third-party verification services used for KYC and payments.
| Category | Examples | Purpose |
|---|---|---|
| Identity data | Full name, date of birth, government ID scan | KYC, age verification, AML compliance |
| Contact data | Email address, phone number, postal address | Account communications, KYC |
| Financial data | Payment method details, transaction records | Processing payments, AML monitoring |
| Technical data | IP address, browser type, device ID, login timestamps | Security, fraud detection, service delivery |
| Behavioural data | Game history, session duration, wager amounts | Responsible gambling monitoring, service improvement |
How We Use Your Data
Personal data at Fortunica is used for: creating and maintaining your account; processing deposits and withdrawals in compliance with payment and AML requirements; verifying identity and age under KYC obligations; delivering customer support; monitoring for responsible gambling indicators and applying tools where appropriate; sending promotional communications if you are opted in; detecting and preventing fraud; and meeting obligations under the Curaçao Gaming Authority licence.
Third-Party Data Sharing
Fortunica does not sell personal data. Data is shared only with: payment processors necessary to complete transactions; identity verification providers performing KYC checks; IT infrastructure suppliers maintaining platform operations; regulatory and law enforcement authorities where required by applicable law. All third parties are bound by contractual confidentiality obligations and may use data only for the stated purpose.
How Long We Keep Your Data
Account data is retained while your account is active and for 5 years after closure, in line with AML regulatory obligations. Transaction records are retained for 7 years. Marketing data — where you have not opted out — is retained for 3 years from last engagement or deleted within 30 days of an opt-out request, whichever comes first.
Your Rights
You have the right to: access the personal data Fortunica holds about you; request correction of inaccurate data; request deletion of data no longer required for compliance purposes; object to processing for direct marketing; and withdraw consent for optional processing at any time. To exercise these rights, contact customer support from your registered email address. Requests are handled within 30 days.
Data Security
All data in transit between your device and Fortunica's servers is encrypted using 256-bit SSL. Stored data is held on secure servers with access restricted to authorised personnel. Payment card data is processed exclusively by PCI-DSS-compliant payment providers — Fortunica does not store full card numbers. Independent security audits are conducted periodically.
Contact
For privacy queries or to exercise data rights, contact Fortunica customer support via live chat (available 24/7) or through the support section of the Fortunica site using your registered email address.
FAQ
Fortunica collects identity data (name, date of birth, ID), contact data (email, phone, address), financial data (payment details, transactions), technical data (IP address, device information), and behavioural data (game history, session data). Collection serves KYC, AML, fraud prevention, and service delivery purposes.
No. Fortunica Casino does not sell personal data. Data is shared only with payment processors, KYC verification services, IT infrastructure providers, and regulatory authorities where required by law. All third parties operate under confidentiality obligations.
Account data is retained for the duration of your account plus 5 years after closure (AML requirement). Transaction records are kept for 7 years. Marketing data is retained for 3 years from last engagement or deleted within 30 days of an opt-out request.
Contact Fortunica customer support via live chat or email from your registered account email address. Submit a data deletion request. Requests are processed within 30 days. Data required for AML and regulatory compliance cannot be deleted before the mandatory retention period ends.
Fortunica does not store full payment card numbers. All card and payment data is handled by PCI-DSS-compliant processors. All data in transit is encrypted with 256-bit SSL. Stored account data is on secure servers with restricted access. Independent security audits are conducted periodically.