Fortunica Casino provides a set of tools designed to help players stay in control of their gambling. All tools are accessible from Account Settings without needing to contact customer support. This page explains what each tool does, how to use it, and where to find external support if gambling is becoming a concern.
Available Tools
The following responsible gaming tools are available to all registered Fortunica Casino players:
| Tool | What it does | Takes effect | Reversible? |
|---|---|---|---|
| Deposit limit | Caps deposits over a daily, weekly or monthly period | Immediately (reductions) / 7 days (increases) | Yes, after 7-day delay for increases |
| Loss limit | Caps net losses over a defined period | Immediately (reductions) / 7 days (increases) | Yes, after 7-day delay for increases |
| Session time limit | Ends session after a set duration | Immediately | Yes |
| Reality check | On-screen alert at set intervals showing session time and P&L | Immediately | Yes |
| Cool-off period | Suspends account for 24 hours to 6 weeks | Immediately | No — runs to completion |
| Self-exclusion | Closes account for minimum 6 months | Immediately (via support) | No — minimum period enforced |
Setting Deposit and Loss Limits
Go to Account Settings → Responsible Gaming to access the limits panel. You can set separate limits for daily, weekly, and monthly periods. Choose the period and enter the amount in pounds. A reduction takes effect immediately. An increase — raising a limit you had previously set — requires a 7-day waiting period before it becomes active. This delay is intentional: it prevents impulsive decisions made during a losing session from immediately undoing protective limits you set in a calmer moment.
Cool-Off Periods
A cool-off period is a short-term account suspension ranging from 24 hours to 6 weeks. During a cool-off, login is blocked and no promotional emails are sent. You choose the duration when activating — once started, it cannot be shortened. The account returns to normal access automatically when the chosen period ends. Cool-off is appropriate when you want to take a break but intend to return. If the concern is more serious, self-exclusion is the stronger option.
Self-Exclusion
Self-exclusion permanently suspends your Fortunica Casino account for a minimum of 6 months. To activate it, contact Fortunica customer support via live chat or email — it cannot be enabled from account settings alone. Any real-money balance in your account at the time of exclusion can be withdrawn before it takes effect. Once active, the exclusion cannot be reversed before the minimum period ends.
Fortunica Casino is not connected to the GamStop self-exclusion network. If you want to exclude yourself from all GamStop-registered UK operators simultaneously, register separately at gamstop.co.uk — this is independent of your Fortunica exclusion.
External Support in the UK
If gambling is causing concern — for you or someone you know — free and confidential support is available from GamCare (gamcare.org.uk) or the National Gambling Helpline: 0808 8020 133 (free, available 24/7). These organisations are independent of any casino. GamCare offers counselling, a helpline, and a live chat service. BeGambleAware (begambleaware.org) provides information and a directory of support services across the UK. All services are free to access.
Key Facts
- All limits and cool-off periods are set in Account Settings without contacting support
- Self-exclusion requires contacting live chat to activate — minimum period is 6 months
- Fortunica is not on GamStop — register at gamstop.co.uk separately if you want multi-operator exclusion
- Gambling involves financial risk — play within your means and treat it as entertainment
- Players must be 18 or older to register
FAQ
Go to Account Settings → Responsible Gaming → Deposit Limit. Set the amount and period (daily, weekly, or monthly). Reductions apply immediately. Increases require a 7-day waiting period before they become active — this delay prevents impulsive decisions from undoing limits set previously.
A cool-off period temporarily suspends your Fortunica account for a duration you choose, from 24 hours to 6 weeks. Login is blocked during the period and no promotional emails are sent. Cool-off periods run to completion and cannot be reversed early. The account reopens automatically when the period ends.
Contact Fortunica customer support via live chat to request self-exclusion. The minimum exclusion period is 6 months and cannot be shortened once active. Any real-money balance can be withdrawn before the exclusion takes effect. Fortunica is not connected to GamStop — register at gamstop.co.uk separately to exclude from all GamStop-registered UK operators.
No. Fortunica Casino does not participate in the GamStop self-exclusion scheme. A Fortunica self-exclusion applies only to your Fortunica account. To exclude from all GamStop-registered UK operators simultaneously, register at gamstop.co.uk — this is a separate process independent of any action taken at Fortunica.
Free and confidential support is available from GamCare at gamcare.org.uk or the National Gambling Helpline: 0808 8020 133, available 24/7. BeGambleAware at begambleaware.org offers information and a support service directory. Both are independent of casino operators.